Privacy Policy

Use of private information policy (GDPR)

Last updated: June 18, 2018

Get in touch:

Email: hi@headofhouse.co

Call: +31 (0) 68 33 98 371

Summary:

Head of House respects the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you provide us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.

Our policy covers

Contact information

Head of House is a sole proprietorship based in the Netherlands. The company is owned and run by Jo-Elle Husband. You can get in touch by emailing hi@headofhouse.co or calling +31 (0) 68 33 98 371. Head of House is located at Tamboer 75, 6866EE, Heelsum. Head of House is registered at the Chamber of Commerce in the Netherlands under 65763653.

Why we value your privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We ask for only the bare minimum information from our clients. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re obligated to by law.

How we collect information

We may ask for contact information including your name and email address, when contacting us through social media channels, so that we can reply to your enquiry.

We collect your email address when you sign up for our newsletter, called the House Letters.

We ask for your account and contact information when you hire or buy something from us.

Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.

Cookies

What information we hold

When you contact us by email, we collect your name, email address, the company you work for, and a social media username, if you’ve given us that.

If you sign up for our newsletter, we only collect your email address.

When you buy something from us, we collect your name, email address, possibly a phone number, and a delivery address.

If you do business with us, we also collect your business name, address, Chamber of Commerce number and bank details and keep records of the invoices we send you and the payments you make for a minimum of 7 years as instructed by Dutch tax laws.

Where we store your information

When you contact us by email, we store your your information in Dubsado, our Customer Relationship Management (CRM) software. If you sign up for our newsletter, we store your email address in MailChimp, which is the marketing platform we prefer. If we do business, we store your information in our accounts software, MoneyBird.

What we use your information for

We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. Subsequently, your information will be removed from our systems regarding these purposes. We might also email you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you estimates, invoices, statements, or reminders, and project related communication.

Who’s responsible for your information at our company

Jo-Elle Husband, the owner, is responsible for the security of your information. You can get in touch by emailing hi@headofhouse.co or by calling +31 (0) 68 33 98 371 if you have any concerns about the information we store.

Who has access to information about you

When we store information in our own systems, only the people who need it have access.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it.

The computers we use are all protected by a passcode. These computers ask for authentication whenever they’re started or after inactivity. Our mobile devices are also protected by a passcode or fingerprint access.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Jo-Elle Husband by email at hi@headofhouse.co or by phone on +31 (0) 68 33 98 371. If you’re the letter writing type, send your envelope to Head of House, Tamboer 75, 6866 EE, Heelsum, The Netherlands.

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.